Subscription & Refund Policy
除依法应退款外，仅对无法提供已购买服务或重复扣费办理退款。取消续费后可用至已付款周期结束，不会仅因取消、未使用或改变主意自动退款。退款申请请发送至 zendex717@gmail.com，附账户邮箱和原订单编号。
1. Prices and renewal
| Plan | Charge | Billing |
|---|---|---|
| Pro monthly | US$4.99 | Every month |
| Pro yearly | US$39.99 | Every year, paid upfront |
Pro includes up to 5 GiB of cloud storage and 100 PDF files during the confirmed paid period; each file is limited to 50 MiB. There is no free trial. Both plans automatically renew until cancelled. Review the checkout total and applicable taxes before authorizing payment. A test or sandbox payment does not purchase production access.
2. Cancelling renewal
Open My Account and choose Manage subscription to reach the payment provider's subscription controls. Cancel before the next scheduled charge. If you cannot access these controls, email support using the contact below.
Once ordinary cancellation is confirmed, access continues through the last confirmed paid-through date. Cancellation stops future renewal; it does not automatically refund the current period. Signing out, deleting files or closing a browser tab does not cancel a subscription.
3. When refunds are available
We provide refunds for verified duplicate charges and when we cannot provide the paid service purchased. Contact us with the problem so we can investigate the payment and service delivery. Except where required by applicable law, we do not offer change-of-mind, non-use or cancellation-only refunds.
This policy does not exclude any mandatory withdrawal, cancellation, refund or other consumer rights. The payment provider's applicable buyer protections and transaction rules also remain in effect. We will assess requests consistently with those requirements.
4. Requesting a refund
Email zendex717@gmail.com with your PDF2WEB account email, the original order or subscription reference, payment date, and a description of the duplicate charge or unavailable service. Do not include a full card number, card security code or password.
We verify the transaction and the reported issue before processing a refund. Approved refunds are sent through the original payment provider and method, where supported. Processing time depends on the provider and your financial institution; we do not promise an instant refund.
5. Subscription access after a refund
A confirmed full refund or payment reversal can remove Pro access and pause Pro file links. Existing files are not automatically erased merely because access is paused; the authenticated owner can still delete them. Keep original copies. Ordinary subscription expiry follows the 30-day link-access grace period described in the Terms of Service.
6. Unclear payment results
If payment is interrupted or unclear, use the existing checkout and account-page order-checking controls, or contact support before paying again. A success URL alone is not payment confirmation. We use the provider-confirmed transaction state to open or extend Pro.